FREQUENTLY ASKED QUESTIONS

SHOPPING

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Can I place an order over the phone?

If you need advice or assistance, please contact us. We are here to help.

How can I track my order?

Once you place your order, you will be able to follow its preparation, and see shipping updates in the My Account area.
We will also update you in real-time through the Order Confirmation email, and Shipping Confirmation email.

Can I cancel or modify my order?

As soon as you confirm your order, we start preparing the order to ensure timely delivery and we can no longer cancel or modify. Please consult our returns policy.

I missed a recent promotion, will you honour the price?

Our promotions are available for a limited period only, we are unable to extend promotions.

The product I want is out of stock, when will it be available?

Please use 'Notify Me When Available' on the product page to be instantly notified via email when the product is back in stock.