FREQUENTLY ASKED QUESTIONS

PAYMENT

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Which payment methods do you accept?

For UK orders we accept the following payment methods:
All major credit cards, including Visa, Mastercard, Maestro, Discover, and Diners Club.
Selected mobile payment methods, including Shop Pay, Apple Pay, Google Pay, PayPal and PayPal Pay in 3. For international orders we accept all regional credit cards and mobile payment methods.
Are payments secure?

Our UK checkout is managed by Shopify Payments. Shopify Payments is certified Level 1 PCI DSS compliant.
For international orders Rutlands has partnered with Global-e who are fully compliant with the PCI Data Security Standard (PCI DSS) and DPA (Data Protection Act).
Can I pay in installments?

Yes, you can pay in 3 installments through PayPal Pay in 3.
PayPal Pay in 3 lets you split your basket into 3 monthly payments.
My order is not being accepted, can you help?

Please make sure that the information inserted at checkout is correct. If the system still doesn't accept your order, please contact your bank as they may blocking the transaction.
Is VAT included in the final price?

VAT is included in the final price for all UK orders.
Will I receive a VAT invoice?

A VAT invoice is emailed on the day of shipping for all UK orders.
Can I open a trade account?

We do not operate trade accounts. All payments must be made via our website at point of purchase.